Missed Lessons: Lessons missed by a student are forfeited unless at least 24 hours' notice is provided.
Cancellation Policy: Students may cancel up to two lessons per academic term with 24 hours' notice.
Makeup Lessons: Makeup lessons expire at the end of the academic year and are the student's responsibility.
Same-Day Cancellations: Notice of cancellation on the same day is ineligible for makeup lessons. Students who do not attend will not be eligible for makeup lessons under any circumstances.
2. Payment Policies
Payment Requirements: All payments must be made in advance or according to an agreed payment plan. Late payments may result in suspension from lessons or legal proceedings to recover the debt.
Termly Payments: Payments must be made in full before the term begins or half prior, with the remaining half due the following month.
Annual Payments: Must be completed by the end of November; late payments will be charged at the termly rate.
Refunds: No refunds are offered for group lessons, only exchanges for another lesson.
3. Notice Requirements
Discontinuation of Lessons: A minimum of two working weeks' notice is required for discontinuing or changing lessons. If notice is not provided, the fees for the registered time will remain payable.
Refund Calculation: In case of annual payment cancellation, refunds will be calculated based on the termly fee.
4. Additional Policies
First Aid: I give permission for the trained member of staff to administer appropriate first aid if required.
Teacher Absences: In the event of a teacher's planned or unplanned absence, LSA may provide a substitute at its discretion. No refund or credit will be granted for teacher absence when a substitute is provided.
Cancellation Notices: Notice of cancellation or absence must be given to a member of our counter staff only; notices delivered to your teacher are invalid.
5. Conduct and Behaviour
Behavioural Standards: Attendance is contingent upon adherence to behavioural standards. Disruptive behavior may result in termination of the agreement.
Abusive Behaviour: London School of Arts will not tolerate any form of abusive behavior, including verbal abuse, threats of violence, intimidation, harassment, or disrespectful language.
Termination: If abusive behaviour persists after two warnings, the school reserves the right to terminate the agreement.
Refunds for Termination: Refund requests in the event of termination will be assessed on a case-by-case basis.
6. Data Privacy
Data Security: All data is stored securely. No data is copied, shared, or transferred under any circumstances, and personal data will only be used when legally permitted.
7. Complaints and Grievances
Reporting Issues: Any complaints or grievances should be directed to the school office first. Written complaints can be sent to info@londonschoolofart.com.
Safeguarding Policy: London School of Arts takes feedback and grievances seriously and follows a safeguarding policy, available on request.
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